Return Policy

ONLINE RETURN POLICY

Effective as of: December 19, 2023

  1. RETURNS & EXCHANGES: For items purchased online, returns and exchanges are accepted within 30 days of the delivery date (unless purchased from the Yard Sale). To initiate a return or exchange, please contact us at retuns@sundownaudio.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
  2. Return Shipping: Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchange for other reasons will be paid for by the customer.
  3. Eligible Items: The following items: Clearance items, final sale items, special-order items, custom products and gift cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management’s discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
  4. Condition Of Items: Except for items that were damaged when purchased, items may be “open box” but must be unsused, undamaged, and complete with all original packaging.
  5. Form of Payment: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
  6. Restocking Fee: Except for items that are returned/exchanged for being damaged or defective, to cover the cost of inspecting, repackaging, and restocking certain items, a restocking fee of 15% (or the maximum amount permitted by law, whichever is less) may be assessed for any and all returned items. The restocking fee (if charged) will be deducted from the refund amount, if any, where permitted by state law.
  7. Other Terms and Conditions: In the event you feel your item falls within our warranty terms and has a manufacturer defect, please fill out the RMA form here

 

If you have any questions about this return policy, please contact us at returns@sundownaudio.com